TMCnet News
Tuesday, June 15, 2010 – 2:00PM EST / 11:00AM PST
Webinar Sponsorship Opportunities Available
NORWALK, CT(May 27, 2010) — Technology Marketing Corporation (TMC (News – Alert)), a global integrated media company, and BayBridge have announced a partnership to deliver a Webinar event, “Session 2 – The Secret to a Good Night’s Sleep? Contact Center Strategic Planning” on June 15, 2010 at2:00pm EST/ 11:00am PST.
This complimentary Webinar, sponsored by BayBridge, will examine the challenges with current planning processes, traditional contact center planning vs. contact center strategic planning, and strategic planning best practices.
When you lay awake at night, it is often the struggles of using out-dated technologies such as Excel and ERlang that keep your brain going as you replay the day’s events in our contact center. Although these programs were great back in their time, they are now obsolete. Fortunately, new technologies have emerged.
These updated tools are built to handle the kind of complex contact center that you are responsible for by using simulation and automation to formulate the right strategic plan: one that is accurate, long-term, and capable of adjusting to sudden changes in your contact center environment. With a plan that you and your leadership team can trust, you can rest easy.
SPEAKERS:
Donna Fluss, President, DMG Consulting LLC
Ric Kosiba, President, Bay Bridge Decision Technologies
Patrick Barnard, Senior Web Editor, TMC
Next in the series will be:
Session 3 – “Using Sophisticated Strategic Planning Software, Liberty Mutual, discovers new opportunities” on October 5, 2010 at 2:00pm EST/ 11:00am PST
Register in advance for Session 2:The Secret to a Good Night’s Sleep? Contact Center Strategic Planning” on June 15, 2010 at 2:00pm EST/ 11:00am PST.
“TMC’s webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit in these trying economic times” said Rich Tehrani, CEO, TMC. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
All TMCnet Webinarsare archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800 x211 or by email at JSpangenberg
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