Tag Archives: Center
Do bacteria play role in weather events? High concentration of bacteria in center of hailstones, researchers report
ScienceDaily (May 25, 2011) — Researchers have discovered a high concentration of bacteria in the center of hailstones, suggesting that airborne microorganisms may be responsible for that and other weather events.They reported their findings May 24, 2011 at the 111th General Meeting of the American Society for Microbiology in New Orleans.“Bacteria have been found within … Continue reading
Personality Matching Comes to the Call Center with InfoCision SATMAP Deal
In a move that signifies an important fusion of two leaders in the contact center industry, InfoCision and SATMAP (News – Alert) have just recently revealed their deal to merge personality matching technology with call center software. SATMAP is renowned for its position as a global leader in real-time personality analysis and routing software for the … Continue reading
Paris France data center powers with renewable energy
Green Technology: Paris France data center powers with renewable energy Green Technology Achieve a Sustainable Future with Green Technology. Create Innovation for New Energy. « Dow’s 2nd Zero Net Energy Home in Midland, Michican | Main | Renewable fuel standards enable biofuel investment » Paris France data center powers with renewable energy Equinix agrees to … Continue reading
The Benefits of Workforce Management in your Call Center Staffing Strategy
Your ability to keep staffing levels in equilibrium with the demands of your call center are crucial to the success of your communication operation. Workforce management software can help accomplish this balance by offering call center managers a way to quickly and effectively forecast and optimize schedules for the week. A workforce management solution in … Continue reading
Server Technology Helps Large Printer Protect Data Center Power
Reliable data center power is an important element in the data center as failure can put the entire business and critical data in jeopardy. As a result, redundancy is an important focus to ensure that the data center can continue to function as expected at all times. Server Technology (News – Alert), a provider of data … Continue reading
Facebook open sources green data center details
Green Technology: Facebook open sources green data center details Green Technology Achieve a Sustainable Future with Green Technology. Create Innovation for New Energy. « Sunshot Solar Photovoltaic Projects Target Manufacturing Processes | Main | M.E. Heuck Co. (cookware) Achieves CarbonNeutral® Certification » Facebook open sources green data center details Facebook hones its craft at the … Continue reading
Call Center Operations: Knowlagent Now and Then
Knowlagent was founded in 1995, originally designed to be a software company. The creation of call center operations solutions provider Knowlagent, is actually quite original. Matt McConnell, co-founder, chairman, president, and CEO of Knowlagent, and his college roommate were speaking about how intense training sessions at their jobs were taking away from their productivity of … Continue reading
Call Center Operations: High Performance Will Help Agents Strengthen Your Brand
Coaching is a highly effective necessity that can lead to drastically improved performance in contact centers. Coaching remains an important element that can have a direct and immediate positive impact on agent performance. It also leads to agent satisfaction and retention, as it shows that managers truly value the effort their employees exert, as well … Continue reading
Knowlagent Launches Call Center Operations Channel on TMCnet
(Norwalk, CONN. – 3/28/11) Technology Marketing Corporation (TMC (News – Alert)), a global, integrated media company, today announced that the Call Center Operations channel, sponsored by Knowlagent, has been launched as the newest addition to the TMCnet channel program. The Call Center Operations channel promotes an array of solutions available from Knowlagent. In addition, visitors can find valuable resources such as product guides, testimonials, … Continue reading
Call Center Operations: Reducing Shrinkage Through Active Wait Time
Shrinkage is basically any part of an agent’s time that is filled with activities other than customer interactions. Although shrinkage cannot be completely avoided, it can be greatly reduced when using Knowlagent’s active wait time.According to a recent survey conducted by Knowlagent, shrinkage can take up a huge chunk of an agent’s work day – … Continue reading