By Calvin Azuri, TMCnet Contributor
Wit Hotel’s decision to deploy Amcom’s enhanced 911 (E911) solutions, for helping direct emergency response to 911 calls was announced by NEC (News – Alert) Corporation of America (NEC) and Amcom Software.Both the companies announced that the Amcom solution is used by the Wit hotel in tandem with its NEC Univerge SV8500 IP communications server for providing a 911 emergency caller’s location, for example the floor and room number, to the local 911 call center. The emergency responders will be able to locate and assist callers from any of the 1,000 phones at theWit, without trying to find out the caller’s whereabouts. Having the location information is extremely critical as the hotel has 298 rooms spread over 29 floors along with three restaurants, two bars, and one meeting area. Prior to the opening of the hotel in May 2009, theWit’s management very well knew that they would be required to offer guests and the staff members a peace of mind, by giving thorough attention towards safety measures. NEC the hotel’s provider of IP communications, guest room and business IP phones, integration and managed network services, firstly surveyed theWit’s emergency communications requirements and then went on to recommended the Amcom Software’s enhanced 911. Before the grand opening of the hotel, the E911 solution was first installed and tested by NEC.In a release, Mr. Darrin Pinkham the Chief Technology Officer for theWit Hotel said, “theWit strives to provide guest amenities, and Amcom’s E911 integrated with NEC’s communication solution is an element of the environment we provide for guests and staff. We’ve had emergency situations such as heart attacks where we’ve speeded response by having E911 and the caller’s precise location.” Whenever a 911 call is dialed from the hotel premises to the local 911 call center, some of the hotel staff will also receive notifications about the call through a computer screen prompt, text message or a phone call. During this emergency call, the security team having access to the call, can listen in and record the discussion for providing important first responder information if required. The Amcom system also incorporates reporting capabilities for tracking the response time to the calls and monitors the performance.
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by Alice Straight
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