By Susan J. Campbell, TMCnet Contributing Editor
In a world where landlines are rapidly being replaced with cell phone and smartphone devices, there is a growing need for E9-1-1 solutions. If an emergency were to occur, first responders must be able to locate the caller if he or she cannot provide location information. 911 ETC works to ensure companies throughout the nation have the necessary E9-1-1 capability.
For one company in particular, E9-1-1 was out of reach. This company ranks among the Top 10 global life insurers with roughly 24,000 employees. The company needed an E9-1-1 solution for its offices located within the United States and Canada.
As each office location fell within a different telco territory, different contracts and implementation procedures were required for each location. In addition, data format requirements in Canada differ from that in the United States.
This company selected 911 ETC to oversee the implementation and ongoing maintenance of E9-1-1. This provider helped to facilitate contract requests and implementation procedures with each telco.
As the insurance provider relies on the Avaya (News – Alert) Site Administration (ASA) to maintain the location information for each of its extensions, they needed to create a macro to schedule an export of new list station report from ASA on a daily basis and then send reports to 911 ETC for processing and sending updates to the correct E9-1-1 database.
The insurance company had non-DID numbers that needed E9-1-1 and relied on 911 ETC to apply an auto-assignment feature through adjunct equipment. 911 ETC’s customer loader identifies non-DID extensions presented in the ASA report and assigns each one a near DID number appearing in the same geographical location.
If a 911 call is placed from the customer’s PBX (News – Alert), the actual location of the calling extension information is displayed locals so that the customer’s internal first responders are aware of the exact location making the call.
The auto-assignment feature saved the customer hours of programming within the PBX, as well as eliminated the need to manage non-DID to DID translations within the PBX on an ongoing basis.
Today, 911 ETC provides ongoing E9-1-1 data management for this global financial company, ensuring that all location information attached to each outgoing 911 call placed is accurate. In addition, onsite notification is now made to security personnel.
As a result, if a 911 call is placed from one of the office locations, emergency responders know exactly from where in the building the call was placed and the company’s security team is notified immediately of the call.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Alice Straight
› E911 Hosted Solutions Channel
Case Studies HSBC Bank Lehman College Macys Montgomery County Multi Care Health Systems Rockefeller Group Technology Solutions Social Security Administration Sony Studios Swedish Hospitals Tellabs E911 Legislation Learn More
View the Original article